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Service & Maintenance
For total peace of mind When you take out a service and maintenance with MPC, you can afford to sit back and relax. Your septic tank, treatment plant or cesspool could break down at any time, leaving you with drains backed up or sewage seepage leaving you with a whole lot of hassle and potential cost to have it fixed. Sewage systems can be prone to breakdown and also require careful attention to prevent environmental pollution incidents. Each year thousands of sewage treatment systems create public health and pollution problems. This avoidable form of pollution is often the result of poor effluent quality caused by maintenance neglect. Environment agency (EA) legislation is in place to ensure standards are upheld. Where pollution is severe, heavy fines can be levied, and in extreme cases a custodial sentence imposed. However, with a Service and Maintenance Plan from MPC it's a different story. We can care for systems of any age in good working order. Whether you chose our Gold or Standard cover, you will have the reassurance of our 24hour, 365 day priority customer helpline when you need assistance. We will send out a fully qualified and experienced engineer to carry out the repairs quickly and efficiently. We also have a range of payment options to make life even easier. For more information, give us a call on 01773 767612 Why Gold Star Cover? With Gold Star cover from MPC, if you have any problem, all you need to do is call us. We then send a fully trained experienced engineer out to you, normally on the same day. PLUS you won't have to pay any additional charges for parts and labour, no matter how many times you call us out. The savings could be substantial, just compare the breakdown costs involved which include parts and labour;
Your Gold Star plan also entitles you to an annual safety and performance check which could assist in operational efficiency. Plus you are also entitled to;
How much does it cost? We'll look after your whole system from just £219 a year, or you can pay £55 quarterly by credit card. This is the only cost you will incur, subject to the system initially being in a serviceable condition, and you property being no more than 5 bedrooms. For further details of costs for the maintenance of larger systems than this, please call us on 01773 767612. What are the Main Features of our Service Agreements? What is our Commitment to You? When you opt for a service contract with MPC Services you can be assured of expert service/advice from a dedicated team of fully-qualified service engineers, 24-hours, 365-days a year. We provide nationwide coverage with a reliable, high-quality, efficient callout service. When you require our assistance simply call 01773 767612 where you can get immediate advice. If we cannot help to rectify the fault over the telephone we will arrange to visit and repair the unit as quickly and professionally as possible. Why do I need Service Cover? Mechanical and electrical machinery is liable to failure in one form or another. Sewage treatment plants/pump stations are no exception and, indeed, require careful attention to prevent environmental pollution incidents. Environmental Agency (EA) legislation is in place to ensure standards are upheld. STANDARD SERVICE AGREEMENT What are the benefits of a Standard Service Agreement?
GOLDSTAR TOTAL MAINTENANCE AGREEMENT What Extra Service do I get with a Goldstar Total Maintenance Agreement? In addition to the items covered in the Standard Service Agreement the following are also included:
• Telephone Helpline • Environment Agency Correspondence What are the benefits of a Goldstar Total Maintenance Agreement? The main benefit of the Goldstar Total Maintenance Agreement is simply ‘Fit & Forget'. You can relax in the knowledge that your plant is covered financially by competent staff ensuring environmental protection. What is Not Included in my Goldstar Total Maintenance Agreement? • Faulty/intermittent power supply problems to the sewage treatment plant. • Effluent Samples • Carcass Integrity • Main RBC Stub Axles • Damage caused by faults on incoming drainage • Damage caused by faults on outgoing drainage How much will I pay for my Goldstar Total Maintenance Agreement? Each Goldstar Agreement is individually priced according to a full survey of the equipment at your property. About Your Agreement How long will Service Contract last? Your Agreement runs for 3 years from the date it begins (or is renewed) and commences upon receipt of your signed acceptance. SERVICE AGREEMENT APPLICATION Please call 01773 767612 for an application form or write to MPC Services (UK) Ltd, Units 1 & 2, Heanor Gate Road , Heanor Gate Industrial Park , Heanor, Derbyshire , DE75 7RJ Alternatively print off one of the blank contract forms below and return to the above address. If you need assistance with completion of the form, call the above number for help.
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